At Flower Plast, we care about customer satisfaction and providing high-quality products. Returns and exchanges are available according to the following policies:
✅ First: Returns
You may request a return within 14 days of receiving the product in the following cases:
- A manufacturing or quality defect.
- The product does not match the agreed-upon specifications.
- You are not satisfied with the product, provided it is unused and in its original condition.
🔁 Second: Exchanges
Exchanges are allowed within the same 14-day period only in the case of:
- A problem with the product that affects its usability (such as a manufacturing or quality defect).
📝 General Conditions:
- The product must be unused and in its original condition.
- Proof of purchase must be provided (order number or invoice).
- You must contact us first to coordinate the return or exchange process
via customer service on the website or:
📧 Email: flowerplast20@gmail.com
